When Sarah*, a 27-year-old woman with life-long cognitive challenges, began her journey with the National Disability Insurance Scheme (NDIS), she felt adrift.
She struggled daily with memory, focus, and processing speed, and though she had supports, they often missed the mark. Her NDIS plan was broad, and the services she received were sometimes generic, sometimes even at odds with what she truly needed.
Sarah’s support coordinator suggested a neuropsychology assessment at Invictus Health. The process was unlike any she’d experienced. Over several sessions, Sarah completed specialised cognitive tests, practical activities, and in-depth interviews. The neuropsychologist took the time to understand her daily struggles, ambitions, and unique strengths—going far beyond checklists or paperwork.
The resulting report was eye-opening. It provided a comprehensive breakdown of Sarah’s cognitive strengths—such as her above-average problem-solving—and pinpointed the specific areas where she faced obstacles, especially with working memory and executive function. The assessment didn’t just label difficulties; it explained how they impacted tasks like managing money, remembering appointments, or sticking to routines.
Armed with this report, Sarah and her NDIS team were able to shift her funding in meaningful ways. She received increased hours for a support worker skilled in organisational strategies, and her plan incorporated assistive technologies tailored to her learning style. The team removed unnecessary therapies that weren’t tied to her real cognitive needs, freeing up resources for what truly helped. Just as importantly, Sarah gained language and evidence to advocate for herself at NDIS reviews.
Months later, Sarah’s confidence soared. She managed her appointments more independently, used memory aids she previously hadn’t known to request, and felt validated—her challenges were real and recognised. The neuropsychologist’s recommendations meant her supports actually matched her life. Sarah describes the assessment as “the first time I felt seen, understood, and empowered to shape my own support network.”
Names and details have been changed for privacy.