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.sticky-cta{display:block}}@media (max-width:640px){#ihlp-mediation#ihlp-mediation h1,#ihlp-mediation#ihlp-mediation h2{font-size:30px}#ihlp-mediation#ihlp-mediation .blurbs,#ihlp-mediation#ihlp-mediation .locs,#ihlp-mediation#ihlp-mediation .plans,#ihlp-mediation#ihlp-mediation .faqs{grid-template-columns:1fr}#ihlp-mediation#ihlp-mediation .img-card{border-radius:48px 12px}#ihlp-mediation#ihlp-mediation .img-card .inner{padding:28px}#ihlp-mediation#ihlp-mediation .topbar .row{justify-content:center;gap:18px}#ihlp-mediation#ihlp-mediation .topbar a span{display:none}#ihlp-mediation#ihlp-mediation .navy-band details summary{font-size:26px}}<\/style>\n<div id=\"ihlp-mediation\" class=\"ihlp\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><main><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<section class=\"hero\"><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"row\"><!-- [et_pb_line_break_holder] --><\/p>\n<h1>Mediation services in Melbourne<\/h1>\n<p><!-- [et_pb_line_break_holder] --><pee class=\"for\">For family, workplace and community disputes<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ul class=\"checks\"><!-- [et_pb_line_break_holder] --><\/p>\n<li>Separation, parenting and family conflict<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<li>Workplace and return-to-work disputes<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<li>Neighbour and community disagreements<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><pee class=\"intro\">At <strong>Invictus Health<\/strong>, a nationally accredited mediator helps you talk things through and reach an agreement you can live with. <strong>Fixed fees<\/strong>, sessions in <strong>English or Mandarin<\/strong>, in Preston, Dandenong, across Melbourne or online.<\/pee><!-- [et_pb_line_break_holder] --><pee class=\"intro\">We approach every mediation with care, fairness and respect for each person&#8217;s story.<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"btn-row\"><!-- [et_pb_line_break_holder] --><a class=\"btn\" href=\"\/contact-us\/\">Book a free 15-minute call<\/a><!-- [et_pb_line_break_holder] --><a class=\"btn btn-outline\" href=\"#what-to-expect\">See what to expect<\/a><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<section class=\"bg-grey\" id=\"disputes\" style=\"padding-top:0\"><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"row\"><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"img-cards\"><!-- [et_pb_line_break_holder] --><\/p>\n<div aria-label=\"Three generations of a family sitting together at home\" class=\"img-card\" role=\"img\" style=\"background-image:url('https:\/\/invictushealth.com.au\/wp-content\/uploads\/2026\/09\/mediation-family.jpg')\"><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"inner\"><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"tag\">Family<\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<h3>Family and separation mediation<\/h3>\n<p><!-- [et_pb_line_break_holder] --><pee>Help to agree on what happens next, calmly and fairly:<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ul>\n<li>Parenting arrangements after separation<\/li>\n<li>Dividing property and money<\/li>\n<li>Adult siblings and an ageing parent&#8217;s care<\/li>\n<li>Tension between generations at home<\/li>\n<\/ul>\n<p><!-- [et_pb_line_break_holder] --><pee class=\"small\">Need a section 60I certificate for court? <a href=\"#faq-60i\">Read this first<\/a>.<\/pee><!-- [et_pb_line_break_holder] --><a class=\"more\" href=\"#fees\">See family mediation fees<\/a><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div aria-label=\"Two colleagues talking in an office\" class=\"img-card\" role=\"img\" style=\"background-image:url('https:\/\/invictushealth.com.au\/wp-content\/uploads\/2026\/09\/mediation-workplace.jpg')\"><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"inner\"><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"tag\">Workplace<\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<h3>Workplace mediation<\/h3>\n<p><!-- [et_pb_line_break_holder] --><pee>For employers, HR teams and employees:<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ul>\n<li>Conflict between colleagues<\/li>\n<li>Breakdown between a staff member and their manager<\/li>\n<li>Complaints that need a fair, structured conversation<\/li>\n<li>Teams that have stopped working well together<\/li>\n<\/ul>\n<p><!-- [et_pb_line_break_holder] --><a class=\"more\" href=\"#fees\">See the workplace package<\/a><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div aria-label=\"Colleagues placing their hands together in a circle\" class=\"img-card\" role=\"img\" style=\"background-image:url('https:\/\/invictushealth.com.au\/wp-content\/uploads\/2026\/09\/mediation-return-to-work.jpg')\"><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"inner\"><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"tag\">Injury and claims<\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<h3>Return to work after an injury or claim<\/h3>\n<p><!-- [et_pb_line_break_holder] --><pee>A WorkSafe or TAC claim can strain the relationship between a worker and their workplace. We help workers, managers and return-to-work coordinators agree on a practical plan and rebuild trust.<\/pee><!-- [et_pb_line_break_holder] --><pee class=\"small\">We do not mediate claim settlements or legal liability. If an Invictus clinician has assessed anyone in the claim, we will refer you to an independent mediator.<\/pee><!-- [et_pb_line_break_holder] --><a class=\"more\" href=\"\/contact-us\/\">Talk to us about return to work<\/a><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div aria-label=\"A group of people talking together in a circle\" class=\"img-card\" role=\"img\" style=\"background-image:url('https:\/\/invictushealth.com.au\/wp-content\/uploads\/2026\/09\/mediation-community.jpg')\"><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"inner\"><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"tag\">Community<\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<h3>Community and neighbour disputes<\/h3>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<ul>\n<li>Fences, trees, noise and shared driveways<\/li>\n<li>Housemates and co-owners<\/li>\n<li>Clubs, committees and faith or community groups<\/li>\n<li>Small business partners<\/li>\n<\/ul>\n<p><!-- [et_pb_line_break_holder] --><a class=\"more\" href=\"#fees\">See half-day mediation fees<\/a><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"navy-band\"><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"row\"><!-- [et_pb_line_break_holder] --><\/p>\n<details open=\"\"><!-- [et_pb_line_break_holder] --><\/p>\n<summary>\n<h2 style=\"font-size:inherit;color:inherit;letter-spacing:inherit\">What is mediation?<\/h2>\n<\/summary>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"body\"><!-- [et_pb_line_break_holder] --><\/p>\n<div><!-- [et_pb_line_break_holder] --><pee>Mediation is a private meeting where the people in a dispute sit down with a trained, neutral person called a mediator. The mediator does not take sides and does not decide who is right.<\/pee><!-- [et_pb_line_break_holder] --><pee>Their job is to keep the conversation safe and fair, so each of you can say what matters and work out what happens next. You stay in charge of the outcome. Nothing is agreed unless everyone agrees.<\/pee><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div><!-- [et_pb_line_break_holder] --><\/p>\n<table class=\"compare\"><!-- [et_pb_line_break_holder] --><\/p>\n<thead>\n<tr>\n<th scope=\"col\"><\/th>\n<th scope=\"col\">Mediation<\/th>\n<th scope=\"col\">Court or tribunal<\/th>\n<\/tr>\n<\/thead>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<tbody><!-- [et_pb_line_break_holder] --><\/p>\n<tr>\n<th scope=\"row\">Who decides<\/th>\n<td>You and the other person, together<\/td>\n<td>A judge or tribunal member<\/td>\n<\/tr>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<tr>\n<th scope=\"row\">Cost<\/th>\n<td>A fixed fee, usually shared<\/td>\n<td>Legal costs that can grow over months<\/td>\n<\/tr>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<tr>\n<th scope=\"row\">Time<\/th>\n<td>Usually a few weeks<\/td>\n<td>Often many months, sometimes longer<\/td>\n<\/tr>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<tr>\n<th scope=\"row\">Privacy<\/th>\n<td>Private and confidential<\/td>\n<td>Hearings and decisions are often public<\/td>\n<\/tr>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<tr>\n<th scope=\"row\">Relationships<\/th>\n<td>Helps you keep working, parenting or living near each other<\/td>\n<td>Can leave people further apart<\/td>\n<\/tr>\n<p><!-- [et_pb_line_break_holder] --><\/tbody>\n<p><!-- [et_pb_line_break_holder] --><\/table>\n<p><!-- [et_pb_line_break_holder] --><pee class=\"note\">A general guide. Every dispute is different.<\/pee><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/details>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<section class=\"bg-grey\"><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"row\"><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"blurbs\"><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"blurb\"><!-- [et_pb_line_break_holder] --><svg aria-hidden=\"true\" viewbox=\"0 0 24 24\"><path d=\"M12 3v18M5 7h14M5 7l-3 7a3.5 3.5 0 0 0 6 0zM19 7l-3 7a3.5 3.5 0 0 0 6 0zM8 21h8\"><\/path><\/svg><!-- [et_pb_line_break_holder] --><\/p>\n<h3>Neutral and independent<\/h3>\n<p><!-- [et_pb_line_break_holder] --><pee>Before we start, we check that no one at Invictus Health has treated or assessed anyone involved. If they have, we refer you to an independent mediator.<\/pee><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"blurb\"><!-- [et_pb_line_break_holder] --><svg aria-hidden=\"true\" viewbox=\"0 0 24 24\"><path d=\"M12 21s-7-4.5-7-10a4 4 0 0 1 7-2.6A4 4 0 0 1 19 11c0 5.5-7 10-7 10z\"><\/path><\/svg><!-- [et_pb_line_break_holder] --><\/p>\n<h3>Mental health know-how<\/h3>\n<p><!-- [et_pb_line_break_holder] --><pee>Conflict is stressful. Our mediator is trained in counselling, so strong feelings, grief and worry are handled with care and respect.<\/pee><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"blurb\"><!-- [et_pb_line_break_holder] --><svg aria-hidden=\"true\" viewbox=\"0 0 24 24\"><path d=\"M21 12a8 8 0 0 1-11.5 7.2L4 21l1.8-5.5A8 8 0 1 1 21 12z\"><\/path><path d=\"M8.5 10h7M8.5 13.5h4.5\"><\/path><\/svg><!-- [et_pb_line_break_holder] --><\/p>\n<h3>Your language, your culture<\/h3>\n<p><!-- [et_pb_line_break_holder] --><pee>Mediation in English or Mandarin. We can help arrange an interpreter for other languages (extra costs may apply).<\/pee><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"blurb\"><!-- [et_pb_line_break_holder] --><svg aria-hidden=\"true\" viewbox=\"0 0 24 24\"><rect height=\"18\" rx=\"2\" width=\"14\" x=\"5\" y=\"3\"><\/rect><path d=\"M9 3v3h6V3M9 12l2 2 4-4M9 17h6\"><\/path><\/svg><!-- [et_pb_line_break_holder] --><\/p>\n<h3>A trusted medico-legal team<\/h3>\n<p><!-- [et_pb_line_break_holder] --><pee>Invictus Health provides independent assessments for courts, lawyers, insurers and government agencies. Mediation sits in that same team, with the same care for fairness and good records.<\/pee><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<section class=\"bg-cream\" id=\"what-to-expect\"><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"row\"><!-- [et_pb_line_break_holder] --><\/p>\n<h2 style=\"margin-bottom:16px\">What to expect, step by step<\/h2>\n<p><!-- [et_pb_line_break_holder] --><pee class=\"lead\" style=\"max-width:760px;margin-bottom:48px\">Most people feel nervous before mediation. Knowing each step helps. From your first call to your mediation day usually takes two to four weeks, depending on everyone&#8217;s availability.<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"va\" data-va=\"\"><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"va-item active\"><!-- [et_pb_line_break_holder] --><button aria-controls=\"va1\" aria-expanded=\"true\" class=\"va-tab\" type=\"button\"><span class=\"num\">01<\/span><span class=\"vt\">Free call<\/span><\/button><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"va-panel\" id=\"va1\"><!-- [et_pb_line_break_holder] --><\/p>\n<h3>Free 15-minute call<\/h3>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"chips\"><span>15 minutes<\/span><span>Phone or video<\/span><\/div>\n<p><!-- [et_pb_line_break_holder] --><pee>Tell us a little about what is happening. We explain how mediation works, check it suits your situation and answer your questions.<\/pee><!-- [et_pb_line_break_holder] --><pee>There is no cost and no pressure to book.<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"photo\"><img loading=\"lazy\" decoding=\"async\" alt=\"A mediator talking with a client in a calm consultation room\" height=\"347\" src=\"https:\/\/invictushealth.com.au\/wp-content\/uploads\/2026\/09\/mediation-what-to-expect.jpg\" width=\"520\"\/><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"va-item\"><!-- [et_pb_line_break_holder] --><button aria-controls=\"va2\" aria-expanded=\"false\" class=\"va-tab\" type=\"button\"><span class=\"num\">02<\/span><span class=\"vt\">Inviting the other person<\/span><\/button><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"va-panel\" id=\"va2\"><!-- [et_pb_line_break_holder] --><\/p>\n<h3>Inviting the other person<\/h3>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"chips\"><span>A few days<\/span><\/div>\n<p><!-- [et_pb_line_break_holder] --><pee>Mediation works when everyone chooses to be there. You can invite the other person yourself, or we can contact them for you, gently and without taking sides.<\/pee><!-- [et_pb_line_break_holder] --><pee>If they have questions, they can book their own free 15-minute call with us.<\/pee><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"va-item\"><!-- [et_pb_line_break_holder] --><button aria-controls=\"va3\" aria-expanded=\"false\" class=\"va-tab\" type=\"button\"><span class=\"num\">03<\/span><span class=\"vt\">Private intake<\/span><\/button><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"va-panel\" id=\"va3\"><!-- [et_pb_line_break_holder] --><\/p>\n<h3>Your private intake session<\/h3>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"chips\"><span>60 to 90 minutes each<\/span><span>Separately<\/span><span>Online or in person<\/span><\/div>\n<p><!-- [et_pb_line_break_holder] --><pee>Each person meets Maxi on their own. You share your side of the story, what matters most to you and what you hope will change.<\/pee><!-- [et_pb_line_break_holder] --><pee>We also ask about safety, including family violence, so we can plan a mediation that is safe for everyone. If mediation is not safe or not the right fit, we will tell you and help you find other support.<\/pee><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"va-item\"><!-- [et_pb_line_break_holder] --><button aria-controls=\"va4\" aria-expanded=\"false\" class=\"va-tab\" type=\"button\"><span class=\"num\">04<\/span><span class=\"vt\">Getting ready<\/span><\/button><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"va-panel\" id=\"va4\"><!-- [et_pb_line_break_holder] --><\/p>\n<h3>Getting ready<\/h3>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"chips\"><span>1 to 2 weeks<\/span><\/div>\n<p><!-- [et_pb_line_break_holder] --><pee>Everyone signs an Agreement to Mediate, which explains confidentiality and fees. You receive a short plan for the day.<\/pee><!-- [et_pb_line_break_holder] --><pee>If money or property is involved, we will ask you to share key documents first. We encourage everyone to get their own legal advice before the day.<\/pee><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"va-item\"><!-- [et_pb_line_break_holder] --><button aria-controls=\"va5\" aria-expanded=\"false\" class=\"va-tab\" type=\"button\"><span class=\"num\">05<\/span><span class=\"vt\">Mediation day<\/span><\/button><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"va-panel\" id=\"va5\"><!-- [et_pb_line_break_holder] --><\/p>\n<h3>The mediation session<\/h3>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"chips\"><span>Half day (3.5 hours)<\/span><span>Full day (up to 7 hours)<\/span><\/div>\n<p><!-- [et_pb_line_break_holder] --><pee>You meet with Maxi in person or online. Here is how the session usually runs:<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"flow\"><!-- [et_pb_line_break_holder] --><\/p>\n<div><b>Welcome<\/b>Ground rules and how the day will run<\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div><b>Each person speaks<\/b>Without interruption, in your own words<\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div><b>List the issues<\/b>Agree on what needs sorting out<\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div><b>Explore options<\/b>Including private time with Maxi<\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div><b>Write it down<\/b>What you agreed and what happens next<\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><pee class=\"flow-note\">You can take a break at any time. If being in the same room is too hard, Maxi can move between two rooms so you never have to face each other. This is called shuttle mediation. Online sessions work the same way, with separate private video rooms.<\/pee><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"va-item\"><!-- [et_pb_line_break_holder] --><button aria-controls=\"va6\" aria-expanded=\"false\" class=\"va-tab\" type=\"button\"><span class=\"num\">06<\/span><span class=\"vt\">Agreement and follow-up<\/span><\/button><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"va-panel\" id=\"va6\"><!-- [et_pb_line_break_holder] --><\/p>\n<h3>Your written agreement and a follow-up call<\/h3>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"chips\"><span>Within 5 business days<\/span><span>Check-in at 4 to 6 weeks<\/span><\/div>\n<p><!-- [et_pb_line_break_holder] --><pee>Maxi writes down what you agreed in plain language and sends each person a copy.<\/pee><!-- [et_pb_line_break_holder] --><pee>A few weeks later we check in to see how the agreement is working. If something needs another look, you can book more time.<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<section class=\"bg-grey\"><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"row\"><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"section-head\">\n<h2>Is mediation right for us?<\/h2>\n<\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"fit\"><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"blurb\">\n<h3>Mediation may suit you if<\/h3>\n<ul>\n<li>You want to sort things out without going to court<\/li>\n<li>You need to keep working, parenting or living near each other<\/li>\n<li>You are both willing to listen, even if you strongly disagree<\/li>\n<li>You want a private, fixed-cost way forward<\/li>\n<\/ul>\n<\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"blurb no\">\n<h3>It may not be the right fit if<\/h3>\n<ul>\n<li>Someone is afraid of the other person or at risk of harm<\/li>\n<li>Someone may not be able to make their own decisions. Our <a href=\"\/services\/decision-making-capacity\/\">capacity assessment team<\/a> can help with that first<\/li>\n<li>There is an urgent legal deadline or court order. Please speak with a lawyer<\/li>\n<\/ul>\n<\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"safety\" role=\"note\"><strong>Your safety comes first.<\/strong> If you are in danger now, call 000. For free, confidential family violence support, call Safe Steps on <a href=\"tel:1800015188\">1800 015 188<\/a> or 1800RESPECT on <a href=\"tel:1800737732\">1800 737 732<\/a>. Both are open 24 hours, 7 days.<\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"btn-row\"><a class=\"btn btn-outline\" href=\"tel:0394781810\">Unsure if this is for you? Call us<\/a><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<section class=\"bg-cream\" id=\"fees\"><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"row\"><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"section-head\">\n<h2>Mediation fees<\/h2>\n<pee>Fixed and clear. You know the full cost before you start. Fees are usually shared equally between the people taking part. You can agree to split them differently, or an employer can pay.<\/pee><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"plans\"><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"plan\"><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"tag\">For one or two clear issues<\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<h3>Half-day mediation<\/h3>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"price\">$1,450<\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"per\">per person ($2,900 for two people)<\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<ul>\n<li>Private intake session for each person<\/li>\n<li>Preparation and planning<\/li>\n<li>Up to 3.5 hours of mediation<\/li>\n<li>Written summary of your agreement<\/li>\n<li>Follow-up check-in call<\/li>\n<\/ul>\n<p><!-- [et_pb_line_break_holder] --><pee class=\"best\">Often used for neighbour, community and simpler family matters.<\/pee><!-- [et_pb_line_break_holder] --><a class=\"btn\" href=\"\/contact-us\/\">Book a free call<\/a><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"plan feature\"><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"tag\">For separation and bigger issues<\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<h3>Full-day mediation<\/h3>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"price\">$2,050<\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"per\">per person ($4,100 for two people)<\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<ul>\n<li>Private intake session for each person<\/li>\n<li>Preparation and document review<\/li>\n<li>Up to 7 hours of mediation<\/li>\n<li>Written summary of your agreement<\/li>\n<li>Follow-up check-in call<\/li>\n<\/ul>\n<p><!-- [et_pb_line_break_holder] --><pee class=\"best\">Suits separation, property and money, and disputes with several issues.<\/pee><!-- [et_pb_line_break_holder] --><a class=\"btn\" href=\"\/contact-us\/\">Book a free call<\/a><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"plan\"><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"tag\">Paid by the organisation<\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<h3>Workplace mediation package<\/h3>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"price\">$4,400<\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"per\">full day, or $3,300 for a half day<\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<ul>\n<li>Briefing with HR or the manager<\/li>\n<li>Private intake for two staff members<\/li>\n<li>Mediation on site, at our rooms or online<\/li>\n<li>Written outcome summary for the people involved<\/li>\n<li>Follow-up check-in at 4 to 6 weeks<\/li>\n<\/ul>\n<p><!-- [et_pb_line_break_holder] --><pee class=\"best\">Each extra participant: $550.<\/pee><!-- [et_pb_line_break_holder] --><a class=\"btn\" href=\"\/contact-us\/\">Ask about workplace mediation<\/a><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><pee class=\"fee-note\">All prices include GST. Extra time on the day is $440 an hour, shared between the parties. Mediation is not covered by Medicare or private health insurance. We explain our cancellation terms before you book.<\/pee><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<section class=\"bg-grey\" id=\"mediator\"><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"row\"><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"mediator\"><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"photo\"><img loading=\"lazy\" decoding=\"async\" alt=\"Maxi Xie, accredited mediator at Invictus Health in Melbourne\" height=\"525\" src=\"https:\/\/invictushealth.com.au\/wp-content\/uploads\/2026\/09\/maxi-xie-mediator.jpg\" width=\"420\"\/><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div><!-- [et_pb_line_break_holder] --><\/p>\n<h2 style=\"font-size:40px;margin-bottom:28px\">Meet your mediator<\/h2>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<h3>Maxi Xie (he\/they)<\/h3>\n<p><!-- [et_pb_line_break_holder] --><pee class=\"role\">Nationally Accredited Mediator and Counsellor<\/pee><!-- [et_pb_line_break_holder] --><pee>Maxi is a nationally accredited mediator and an experienced counsellor at Invictus Health. Years of counselling mean Maxi stays calm and steady when feelings run high, and knows how to help each person feel heard.<\/pee><!-- [et_pb_line_break_holder] --><pee>Maxi speaks English and Mandarin fluently. They work in a way that is culturally safe and LGBTQIA+ affirming, and they understand how family expectations and culture shape conflict.<\/pee><!-- [et_pb_line_break_holder] --><pee>In mediation, Maxi&#8217;s role is different from counselling. Maxi stays neutral, does not provide therapy and does not give legal advice. Maxi will not mediate for anyone they have seen as a counselling client.<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><a class=\"btn btn-gold-outline\" href=\"\/about\/our-team\/maxi-xie\/\">View profile<\/a><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<section id=\"locations\"><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"row\"><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"section-head\">\n<h2>Mediation near you<\/h2>\n<pee>Meet in person at one of our Melbourne locations, or join by secure video from anywhere in Australia. In-person sessions are by appointment.<\/pee><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"locs\"><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"loc hq\">\n<h3>Preston (head office)<\/h3>\n<address>538A Murray Rd, Preston VIC 3072<\/address>\n<pee>Close to Reservoir, Thornbury, Northcote, Coburg, Heidelberg and Melbourne&#8217;s north. Wheelchair accessible.<\/pee><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"loc\">\n<h3>Dandenong<\/h3>\n<address>Level 10\/14 Mason St, Dandenong VIC 3175<\/address>\n<pee>Close to Noble Park, Springvale, Berwick, Cranbourne and Melbourne&#8217;s south-east.<\/pee><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"loc\">\n<h3>Melbourne CBD<\/h3>\n<address>Level 19\/180 Lonsdale St, Melbourne VIC 3000<\/address>\n<pee>Close to Carlton, Docklands, Southbank and inner Melbourne.<\/pee><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"loc\">\n<h3>Doncaster East<\/h3>\n<address>1096 Doncaster Rd, Doncaster East VIC 3109<\/address>\n<pee>Close to Templestowe, Box Hill, Balwyn and Melbourne&#8217;s east.<\/pee><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"loc\">\n<h3>South Yarra<\/h3>\n<address>Levels 19 &amp; 20\/644 Chapel St, South Yarra VIC 3141<\/address>\n<pee>Close to Toorak, Prahran, Richmond and the inner south-east.<\/pee><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"loc\">\n<h3>Online, Australia-wide<\/h3>\n<address>Secure video mediation<\/address>\n<pee>Separate private video rooms for each person when needed.<\/pee><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"btn-row\"><a class=\"btn btn-outline\" href=\"\/locations\/\">See all our locations<\/a><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<section class=\"bg-navy\" id=\"mandarin\" lang=\"zh-Hans\"><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"row zh\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"zh-wrap\"><!-- [et_pb_line_break_holder] --><\/p>\n<div><!-- [et_pb_line_break_holder] --><\/p>\n<h2>\u666e\u901a\u8bdd\u8c03\u89e3\u670d\u52a1<\/h2>\n<p><!-- [et_pb_line_break_holder] --><pee style=\"margin-top:20px\">\u5f53\u5bb6\u5ead\u3001\u5206\u5c45\u3001\u5de5\u4f5c\u573a\u6240\u6216\u90bb\u91cc\u4e4b\u95f4\u51fa\u73b0\u77db\u76fe\u65f6\uff0c\u7528\u81ea\u5df1\u6700\u719f\u6089\u7684\u8bed\u8a00\u6c9f\u901a\u4f1a\u5bb9\u6613\u5f97\u591a\u3002Maxi \u662f\u7ecf\u8fc7\u56fd\u5bb6\u8ba4\u8bc1\u7684\u8c03\u89e3\u5458\uff0c\u80fd\u8bf4\u6d41\u5229\u7684\u666e\u901a\u8bdd\u548c\u82f1\u8bed\u3002\u8c03\u89e3\u8fc7\u7a0b\u4fdd\u5bc6\u3001\u4e2d\u7acb\uff0c\u4e0d\u504f\u5411\u4efb\u4f55\u4e00\u65b9\u3002<\/pee><!-- [et_pb_line_break_holder] --><pee>\u6211\u4eec\u5728 Preston\u3001Dandenong \u548c\u58a8\u5c14\u672c\u5e02\u4e2d\u5fc3\u7b49\u5730\u63d0\u4f9b\u9762\u5bf9\u9762\u670d\u52a1\uff0c\u4e5f\u53ef\u4ee5\u5728\u7ebf\u8fdb\u884c\u3002<\/pee><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"center\"><!-- [et_pb_line_break_holder] --><pee style=\"font-size:22px;font-weight:600\">\u6b22\u8fce\u81f4\u7535 <a href=\"tel:0394781810\" style=\"color:var(--gold)\">03 9478 1810<\/a><\/pee><!-- [et_pb_line_break_holder] --><pee>\u9884\u7ea6\u514d\u8d39 15 \u5206\u949f\u54a8\u8be2<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"btn-row\" style=\"margin-top:24px\"><a class=\"btn\" href=\"\/contact-us\/\">\u9884\u7ea6\u514d\u8d39\u54a8\u8be2<\/a><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<section class=\"bg-grey\" id=\"faq\"><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"row\"><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"section-head\">\n<h2>FAQs<\/h2>\n<pee>Common questions about mediation and the process.<\/pee><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"faqs\"><!-- [et_pb_line_break_holder] --><\/p>\n<div>\n<details id=\"faq-binding\">\n<summary>Is a mediation agreement legally binding?<\/summary>\n<pee>Not on its own. Your written agreement records what you both agreed in good faith. If you want it to be legally binding, a lawyer can turn it into the right legal document, such as consent orders for family matters or a deed of settlement for other disputes. We encourage each person to get their own legal advice before signing anything formal.<\/pee><\/details>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<details id=\"faq-60i\">\n<summary>Can you give us a section 60I certificate for the Family Court?<\/summary>\n<pee>Only a Family Dispute Resolution Practitioner (FDRP) listed on the Australian Government&#8217;s register can issue a section 60I certificate. Our mediation service does not include a section 60I certificate. If you need one before applying to court about parenting, we will point you to a registered FDRP or a Family Relationship Centre. We can still help with property, money and other family disagreements.<\/pee><\/details>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<details id=\"faq-other\">\n<summary>Does the other person have to come?<\/summary>\n<pee>Mediation is voluntary, so everyone must agree to take part. You can invite the other person yourself, or we can contact them for you. We explain mediation to them in a neutral way and never pressure anyone.<\/pee><\/details>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<details id=\"faq-lawyer\">\n<summary>Do we need a lawyer?<\/summary>\n<pee>No. Most people come to mediation without a lawyer. You are welcome to get legal advice before and after. Lawyers can also attend the session if everyone agrees beforehand.<\/pee><\/details>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<details id=\"faq-support\">\n<summary>Can I bring a support person?<\/summary>\n<pee>Yes, if everyone agrees before the day. A support person is there for you during breaks and private time. They do not speak for you in the mediation.<\/pee><\/details>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<details id=\"faq-confidential\">\n<summary>Is mediation confidential?<\/summary>\n<pee>Yes. Everyone signs an Agreement to Mediate that keeps what is said in the session private. There are some legal limits. For example, we must act if someone, especially a child, is at risk of serious harm. We explain these limits at your intake session.<\/pee><\/details>\n<\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div>\n<details id=\"faq-noagree\">\n<summary>What if we do not reach an agreement?<\/summary>\n<pee>That can happen, and it is okay. Many people still settle some issues and leave with a clearer picture of what is left. You keep all your other options, including getting legal advice or going to a tribunal or court.<\/pee><\/details>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<details id=\"faq-online\">\n<summary>Can mediation be done online?<\/summary>\n<pee>Yes. We run mediation by secure video anywhere in Australia. Each person can have their own private video room, and Maxi moves between rooms when needed.<\/pee><\/details>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<details id=\"faq-long\">\n<summary>How long does mediation take?<\/summary>\n<pee>The free call takes 15 minutes. Intake sessions take 60 to 90 minutes for each person. The mediation itself is a half day (3.5 hours) or a full day (up to 7 hours). From first call to mediation day usually takes two to four weeks.<\/pee><\/details>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<details id=\"faq-free\">\n<summary>Are there free mediation services in Victoria?<\/summary>\n<pee>Yes, for some disputes. The Dispute Settlement Centre of Victoria offers free mediation for many neighbour and community disputes. Family Relationship Centres offer free or low-cost family dispute resolution for separating families. Eligibility and waiting times vary. We offer a private, fixed-fee option with flexible booking times, a Mandarin-speaking mediator and a private intake session for each person.<\/pee><\/details>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<details id=\"faq-conflict\">\n<summary>One of us has seen an Invictus Health clinician. Can you still mediate?<\/summary>\n<pee>Usually not. To keep mediation fair, we do not mediate if anyone at Invictus Health has treated or assessed one of the people involved in a way that could affect neutrality. We check this at the start and, if needed, we refer you to an independent mediator.<\/pee><\/details>\n<\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"still\"><!-- [et_pb_line_break_holder] --><\/p>\n<h2>Still have questions?<\/h2>\n<p><!-- [et_pb_line_break_holder] --><pee>Reach out to our team for more information about mediation. A free 15-minute call is a good place to start.<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"btn-row\"><!-- [et_pb_line_break_holder] --><a class=\"btn\" href=\"\/contact-us\/\">Book a free 15-minute call<\/a><!-- [et_pb_line_break_holder] --><a class=\"btn btn-outline\" href=\"tel:0394781810\">Call 03 9478 1810<\/a><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><pee style=\"margin-top:28px;font-size:14px\">Also in our Medico-Legal team: <a href=\"\/medico-legal-assessments\/\">medico-legal assessments<\/a> and <a href=\"\/services\/decision-making-capacity\/\">decision-making capacity assessments<\/a>.<\/pee><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] --><\/main><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><a class=\"btn sticky-cta\" href=\"\/contact-us\/\">Free 15-min call<\/a><!-- [et_pb_line_break_holder] --><script><!-- [et_pb_line_break_holder] -->\/* Vertical accordion: one step open at a time. 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