{"id":4474,"date":"2026-10-17T08:36:01","date_gmt":"2026-10-16T22:36:01","guid":{"rendered":"https:\/\/invictushealth.com.au\/?page_id=4474"},"modified":"2026-10-17T09:09:40","modified_gmt":"2026-10-16T23:09:40","slug":"refer-a-client","status":"publish","type":"page","link":"https:\/\/invictushealth.com.au\/zh\/refer-a-client\/","title":{"rendered":"Refer a client"},"content":{"rendered":"<p>[et_pb_section _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; 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C120 32 118 39 109 46 Z\" style=\"fill:#E0645A;stroke:var(--nd-line);stroke-linecap:round;stroke-linejoin:round;stroke-width:2\"\/><\/g> <\/defs><\/svg><\/p>\n<header class=\"masthead\">\n<div class=\"wrap\">\n<div class=\"mast-grid\">\n<div><span class=\"eyebrow\" style=\"display:block\">For GPs, solicitors, support coordinators, schools and agencies<\/span><\/p>\n<h1>Sending Us a Referral<\/h1>\n<pee class=\"lede\">Thank you for thinking of us. This page shows how to refer a client to Invictus Health and send us their documents securely. We&#8217;ll work with you and your client every step of the way.<\/pee>\n<div class=\"meta\"><span>Takes about 10 minutes<\/span><span>PDF, JPG or PNG files<\/span><span>Questions: 03 9478 1810<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/header>\n<nav class=\"toc\" aria-label=\"On this page\">\n<div class=\"wrap\"><a href=\"#ways\">Ways to refer<\/a><a href=\"#map\">What happens<\/a><a href=\"#before\">Before you start<\/a><a href=\"#form\">Using the form<\/a><a href=\"#docs\">What to send<\/a><a href=\"#later\">Sending documents<\/a><a href=\"#report\">Getting the report<\/a><a href=\"#faq\">Questions<\/a><\/div>\n<\/nav>\n<p><main class=\"wrap\"><\/p>\n<section id=\"ways\">\n<h2>Three ways to refer a client<\/h2>\n<div class=\"cards\">\n<div class=\"card rule\"><span class=\"eyebrow\">Recommended<\/span><\/p>\n<h3>Online referral form<\/h3>\n<pee>Secure. Your referral goes directly into our practice management system, Halaxy. Email your documents to us after you submit the form.<\/pee><pee><a href=\"https:\/\/www.halaxy.com\/a\/online\/form\/professional-contact\/1456261\/0\/3A5uSGzeMXdjHfpugCmGJ2RRWlMrUVQ1Y3kyMWt4Sm9NMkUyZkhNU212QUY5UT09\"><b>Open the referral form<\/b><\/a><\/pee><\/div>\n<div class=\"card\"><span class=\"eyebrow\">Already referred?<\/span><\/p>\n<h3>Email documents<\/h3>\n<pee>Email the referral letter and documents to <b>info@invictushealth.com.au<\/b>. Put the client&#8217;s initials and date of birth in the subject line. Put the client&#8217;s full name in the email body.<\/pee><\/div>\n<div class=\"card\"><span class=\"eyebrow\">Prefer to talk?<\/span><\/p>\n<h3>Phone us<\/h3>\n<pee>Call <b>03 9478 1810<\/b>, Monday to Friday, 9am to 5pm. We&#8217;re happy to take the details by phone and work through the referral with you.<\/pee><\/div>\n<\/div>\n<\/section>\n<section id=\"map\">\n<h2>What happens after you refer a client<\/h2>\n<pee class=\"prose\">Every referral follows these stages. We also email you when your client is booked and when the report is ready.<\/pee>\n<div class=\"jm\" tabindex=\"0\" role=\"region\" aria-label=\"Journey map\">\n<div class=\"jm-grid\" style=\"--cols:6\">\n<div class=\"jm-cell jm-rowhead jm-stage\" style=\"background:var(--navy-deep)\">Stage<\/div>\n<div class=\"jm-cell jm-stage\">You refer<small>Day 0<\/small><\/div>\n<div class=\"jm-cell jm-stage\">We contact you<small>Within 2 business days<\/small><\/div>\n<div class=\"jm-cell jm-stage\">We contact the client<small>Days 0 to 9<\/small><\/div>\n<div class=\"jm-cell jm-stage\">Booking<small>When the client is ready<\/small><\/div>\n<div class=\"jm-cell jm-stage\">Assessment<small>Sessions<\/small><\/div>\n<div class=\"jm-cell jm-stage\">Report<small>Secure link to you<\/small><\/div>\n<div class=\"jm-cell jm-rowhead\">What happens<\/div>\n<div class=\"jm-cell\">You complete the form. You email the documents.<\/div>\n<div class=\"jm-cell\">Our admin team contacts you with next steps.<\/div>\n<div class=\"jm-cell\">We phone the client to explain the process and fees.<\/div>\n<div class=\"jm-cell\">We email you when the client is booked.<\/div>\n<div class=\"jm-cell\">The clinician assesses the client. We may ask you for more records.<\/div>\n<div class=\"jm-cell\">We email you the report as a secure link.<\/div>\n<div class=\"jm-cell jm-rowhead\">What you need to do<\/div>\n<div class=\"jm-cell\">Get the client&#8217;s consent. Collect the documents.<\/div>\n<div class=\"jm-cell\">No action.<\/div>\n<div class=\"jm-cell\">No action. Tell the client to expect our call.<\/div>\n<div class=\"jm-cell\">No action.<\/div>\n<div class=\"jm-cell\">Reply to any records request.<\/div>\n<div class=\"jm-cell\">Open the link. Enter the code we email you.<\/div>\n<\/div>\n<\/div>\n<pee class=\"jm-hint\">Scroll sideways to see every stage.<\/pee><\/section>\n<section id=\"before\">\n<h2>Before you refer a client<\/h2>\n<div class=\"two\">\n<div>\n<ul class=\"check\">\n<li><input type=\"checkbox\" id=\"ref-0\" data-key=\"ref-0\"><label for=\"ref-0\">Your client knows you are referring them to Invictus Health and agrees.<\/label><\/li>\n<li><input type=\"checkbox\" id=\"ref-1\" data-key=\"ref-1\"><label for=\"ref-1\">Your client agrees to you sharing their documents with us.<\/label><\/li>\n<li><input type=\"checkbox\" id=\"ref-2\" data-key=\"ref-2\"><label for=\"ref-2\">For a client under 18: you have the parent or guardian&#8217;s contact details.<\/label><\/li>\n<li><input type=\"checkbox\" id=\"ref-3\" data-key=\"ref-3\"><label for=\"ref-3\">You know who will pay (for example Medicare, NDIS, TAC, WorkSafe, an insurer, a law firm or the client).<\/label><\/li>\n<li><input type=\"checkbox\" id=\"ref-4\" data-key=\"ref-4\"><label for=\"ref-4\">Your documents are saved as PDF files where possible.<\/label><\/li>\n<\/ul>\n<\/div>\n<div class=\"callout tip\">\n<h4>File names<\/h4>\n<pee>Name each file: <b>Surname First name &#8211; Document type &#8211; YYYY-MM-DD<\/b>. Example:<\/pee><pee><b>Smith Jane &#8211; Referral letter &#8211; 2026-10-16.pdf<\/b><\/pee><pee>Save a multi-page scan as one PDF.<\/pee><\/div>\n<\/div>\n<\/section>\n<section id=\"form\">\n<h2>Using the online referral form<\/h2>\n<pee class=\"prose\">The form works on a computer, tablet or phone. You do not need a log-in. Only the pages marked with a star are required. All other questions are optional. Answer as many as you can.<\/pee>\n<ol class=\"steps\">\n<li>\n<h4>Open the form<\/h4>\n<pee>Click the <a href=\"https:\/\/www.halaxy.com\/a\/online\/form\/professional-contact\/1456261\/0\/3A5uSGzeMXdjHfpugCmGJ2RRWlMrUVQ1Y3kyMWt4Sm9NMkUyZkhNU212QUY5UT09\" target=\"_blank\" rel=\"noopener\">referral form link<\/a>.<\/pee><\/li>\n<li>\n<h4>Your Details (required)<\/h4>\n<pee>Enter your first name, surname, email, phone and profession. Solicitors, insurers and agency staff: select <b>Other<\/b> as the profession. Click <b>Save and continue<\/b>.<\/pee><\/li>\n<li>\n<h4>Client Details (required)<\/h4>\n<pee>Enter your client&#8217;s name and date of birth (both required), and their email and phone. Click <b>Save and continue<\/b>.<\/pee><\/li>\n<li>\n<h4>More Information (optional)<\/h4>\n<pee>Eight short sections: About you and this referral; About the client (including interpreter needs); NDIS and support worker; The assessment (purpose and number of sessions); Medical history; Children involved; Assessment location; Report and background (the questions you want answered). Click <b>Save and continue<\/b> after each section.<\/pee><\/li>\n<li>\n<h4>Mark Completed (required)<\/h4>\n<pee>Tick the confirmation. Click <b>Submit<\/b>. The page shows <b>Form submitted<\/b>. Our admin team contacts you within 2 business days.<\/pee><\/li>\n<li>\n<h4>Email your documents<\/h4>\n<pee>Email the referral letter and background documents to <b>info@invictushealth.com.au<\/b>. See <a href=\"#later\">Sending documents by email<\/a>.<\/pee><\/li>\n<\/ol>\n<div class=\"callout tip\">\n<h4>Include these details in your referral letter<\/h4>\n<pee>The form does not ask who will pay. Include these in your referral letter:<\/pee>\n<ul>\n<li>Who will pay (for example NDIS, TAC, WorkSafe, an insurer, a law firm or the client)<\/li>\n<li>Any claim or purchase order numbers<\/li>\n<li>For a client under 18: the parent or guardian&#8217;s details<\/li>\n<\/ul>\n<\/div>\n<figure class=\"shot\">\n<div class=\"shot-frame\"><img decoding=\"async\" src=\"data:image\/webp;base64,UklGRlIaAABXRUJQVlA4IEYaAABwrwCdASr1ApQBPm02l0kkIqIiIbUY2IANiWlu+CVb\/MQFB\/iv3drfW4n3l6cq6vvNNtyUuIn6XkxwG9x7zoenc7tVkqCm\/hH+I\/Mf2\/8qt3c1Dvmv2n\/F\/mx\/gfc\/\/ff3DxT9YfqC\/jP82\/y2987L5gvqD9B\/4H9\/8az+++zD4O+rn\/A\/uPwAfyT+of6H1x\/6Hgw\/dv9d\/wP8x8AX9H\/q\/\/d\/uf5jfSx\/h\/+\/zK\/Tf\/x\/0vwH\/zb+5f9gKyPeTY5kdaUTuFcufrxzI60oncK5ehDmSuEx0Vy5+vHMjrSidwrlz9eOZHWlE7hXKMvykgiRcjGbt2\/w+zfb5NpK+uSH021M49Ev3Qet4z5kOwx9SXd7juwtbIhZulXJo79KEwo8xb7iJESIkRIiREiJESIkRIiQ\/s2g3DiYtXLug7I4kPiHtFfl0tEqPCCLX4x8D8+2\/LpaJUeEEWyWK087SUM929IbAT+247Y3TviO7O3pH0ewF4x8D8+2\/LpaJOsICYdNjU08yQ98iVSqjyanatHwPz7b8ulolR4fVGjjey+T8NqDzcKMha6ezfKga2sdUWJqXr910P8yV1PesIItfjHwPz67Kkg20aaS8CWKsnk3I9nzGAdme0at0zqFwsCzyE2EQZntLXBC6o9kFJieiI2sh4ualC7pTYRBme0NGH3TeZo6q0tEqPCCLX4D6n7BfNWRC2GYYS5TaOpwxJzgzutRCQPut8azjcCuqlR4QRa\/GPgfnaJctAdUXZStfjHwPz7b8ulolCC0IgdgWpAFrytiqYOcWNsbY2xtjbJpqCWRTKpgScT4nxPifExJahm1APRdQQ\/g49efvdqTRz1NqbU2ptTalsiHP0BAYbEIEHtW+3UVHIWvvDcm5Nybk3JvJXmcXvrR47Lri6\/LpaJUeEEWj7qQNWiagb1pYwL+nUIuX5dLRKjwgi1+C6fNF\/HWv9cB4QRa\/GPgfn235cftLT\/Sj086ij4H59t+XS0So8GUBEVEy5j\/fC82yl1+XS0OFbHoBb6nQjHvg8RVZkVOvzB+fbfl0tEqPCCIppYrYPEspQZcFgwDdmTU5JM8yyPqZyOAbs0CtMBu8H2A1xFIjbG17wJVokEEzuItBJxPifE+J8T4nxPifM+P1dt4Z4fjfZXUPCCLX1daaj4xH41r8Y+B+fbfl0tEqPCCLNR3OZFQ\/jooPumIMYIW8Acz8WUNlyr\/CaM9btFP4zp5LKM61tvhoiqx\/v1P1\/9Ka0XpRePgfn235dLRKjwgi1+MfA\/Ptvk3r7Cbgwd3T5sVm5hRGf\/JC\/B09gptX96h4QRa\/GPgfn235dLRKjwgi1+MaivK3eQoIsCTifE+J8T4nxPifE+J8T4nxPifGqU2skxJiTEmJMSYkxJiTEmJMSYkxJd3lNrJMSYkxJiTEmJMSYkxJiTEmJMSXdeM+iYELROwbkwjJ1MWfnR40XccSG8auC7YTAyx6uB2xwXGrbMvOQ0I\/5s02GSsEsoISJxxdv1i2NsbY2xtjbG2NsbY2xtjbc2s0lu4cFiUiVNqbU2ptTam1NqbU2ptTanDtqx3Ub0mNdwmhXFIqjcAe24A8T4nxPifE+J8T4nxPifL3Ys2EJRksgFTiWNyl5NPK9kh1Ff\/ez0Upbd32x5mnvA26cVRMrGR8S7dmTzrBY617vZlZJiTEmJMSYkxJiTEmJMTCicCUL9i7Oa8VY\/EuH6pUHVIF9vZzXK\/S1Po\/yRhfUU2mSTpWaH2QRbeJd\/1ogG3U5saTWy830aUCNJVf1cm5Nybk3JuTcm5Nybk3LYaWAlvGiU4qfxXFIRxGWBrlT8+0hpjgrMYYwxhjDGGMMYYwxhjDOBW62TifE+J8T4nxPifE+J8T4nxPifKMAD+\/kCdoHZqpwnU4DkXp5iYRcTzKGFUZi7O92UrSfbHUzjg9qGU8CPjgen1xeYnOd5dsPx3jsJNnovjsINw1Mm8F9DUTQLrmkf4ioxwvAj2Auk+HFEiIB\/VLsC0RBeHGIjcNTJvBfTF8fAUl\/Wy2y8YQbfrZN7T6Yij4CkwamW0RFljcNTJvBfTF8fAUl\/WzJGRFMRc3VPznMtH\/ZiZD1IhJxndfMNDvqFgIfNu6IivVtrpC7W7QUFGfIXV4ykEdkdZYzREpnSdhwqujnLexhmFYn6tDRm8F71VzZgyIP7lwlhPTRCIjK+rlah1FPBw0X9EBJlHZqVLsEQ9fE9AAYWMGKvcPgKllJTZokRP5SdY9L3GXCQ8gw1OTB61w1Q7rqIV9uQPyxQWeGixnyaYJ2\/xcCtoybW1WCs+3kn\/xFjB3bfuXn3lW7yTLhEMKGnu0wa3J+BZ+I3G6sbr+NLoWbJP804xDNkJVhMtMYh+TJhdsPyKyApwCvbWhTbfzN9dSn6F5Y9TgfLpFS6\/L0vn6LragueEFc42fEoE6FM1Ba2bjUWO5S6U6QrbG7f8EKYjGiU78M2Rxa5AJytGf7x9jxBXKtCWDIvUHvzM94Ig1Sr2mx\/ISi3FHrxDEHkncGV5MGowe7Qj7WKvL\/eNNZK\/yZ\/mU03Lqaec41SiMIf4JWdbuxGF\/YxxSe4FSwpvC3pubKi29WmvUjgX6MgcXd+Y9mDZoTtE2SX4e2xr6bL29WfFRCovTo6j8vzXxN56o\/mHcH1nWvw3bl39vgFy0k6brPPcX9en0z3scl7rJN8O5gj8djz1t74U\/CIFaBlwcAmB5VDfVSqWEsf7UX3S5Ixkg+E1z8D8PUCYw40UoR0QF2Z8MnSZIUMbfgBaZ7sYf2feFbA+kT2sfCahEGKci3Wo+qi+eDd+QxjaMs1OPtCtWtp+KK\/IlKLqMeqPraDS7VfVbgEclgfnwjxtWOs8WM8JaIQHHasTaYqfq4XkJpeNs4MZMhaIcBwS\/divhRr3MhRSK2nlABNG23mEIa0VWp3nvDVVylByTT8XUYMiCVHC00ZoGMFugbxKEJyvIN5ygKz028+R4X282xP5HCcQvOcnM\/ytTac3M2GGAG+NTs2LUcY4AAAAABq8qbNRlymO7tLzmSJ4s2V8WwpSPvih556Cg3VjQG9t8JemMSZYdwABD6oMp5UStPcwdCFruNI48tYi5+sUvDr7s8JtN2ZuSSEA9F9hTWuxTq4ew+Q8PZ+LJwSN9309dwpUnJRlK06dTKBGgG8esmbRfTJVXMnaliRtil3e9X2nehUN8507uXYEKBCZhb02jpl5fo3GwHwMdk1llzruMNzR6PxAU7g5RDfcD9vW71j1mSA2UuwYfqD4ucwJfdy6TkCIUlGy8tr47DVSBd7fs+wmJuxgXGJ3zoXvstwMqhN8dljtlo04+drXo5ardlzju1WeJMxzhpmI2dpfPsTakkMICFkdYudP3HOb9dsOok9CGBe2ETTjJFMDo\/VjpKJET\/HPnzzaMr03\/+lMOz2hBuoa\/aluEbZOeblze6keVt1aJzzI9aHxxWFLS\/0zd7xO6wGOmzkTUU2bj6b0n6IWkopZpG9RA\/Y33BYJMcn3frH81DNKQG5PAkEOme\/DBUsqVuF1iaJdUBrDdjpUQmUiOYUS4Cwxzjs5Vi\/3qBQ6QFknNYf5Szpqcsj+MsNbzxLyIxckIQZj64JxOuUDZOY0GHMMu87kB1OgQGtfcge1DCXBzYuEDoBxS8h5JSa8qE1Ytgyaq0J1xfOCEX3fO8N34TbCfmtG1hlPJlSJyilByjXXYb5jxdWiPPWF3n8HPcjQ5O8W9LpaO0DLIw8\/wr9TkwUdpzWSBU5SQfNcfXvMkS\/MCDbTL+Mp3kFeMghCfU0SuMV94hsAs9wLfXTM2zbJY1Wu4eJwB5AKpZk4zi2fwqOKUtth7x1pWy5M9K7T8ArlJLkEQNtxXOxhLfK+qs7m7u2l+MeLpmcA401tPGz9pL+CFjWlaMQg4lKa+Shb3V6d0TDS70QBpwy9wpZoTdtiex9N0jHq1bqaOGu2OJ5yK+kDAANfa8Iz73frHJ9Wnka6TWAfp64LG2aEQXqUBsY7bkO6zm6vHShW99uNx5RRIPAu6imLzW8kcHcfu0N6duGWgJtr4Ahk5BRYS1e1gKLKlRG7mf6JgHZq5CI6pLKKeRy703qX6viWGhRfmo7nsTC5W5HLvTepfq+JYaFF+ahtFKEo6p1gzocj9FEx++Lr8IdC++gyMbMALK6bVCGz6\/5fDJA+3hYQtP0NofaqAKs71\/+orEQH9955wd8y4dU7jv9DJbm+AiyiPLU50Hn6U54i0d1HXDC7wfvVbJLvXgIDnu3XagXo0W\/rRq7UF\/Y4NMG4HhAwTKoR2R3ieyIByoJkrgQ1bDhuew6TmCrch9ILDvxa+uwAtirUadP9qQnAx6aB6hLoKE7C2fgLf9XPEKLyJq5CHqG1OF3Qexui4eY7zn8trGGKx9i4svPuyvMk5WX\/AXkGrSh0B4M9xGCbMX\/p3\/dfDOITTtqb88El0H9lB8Z6hE\/y6EWYsxVLWOpT4HQ2gpNAyyIgKi8xD8r0Z7HvjLrcR5oCkHK3xcQk7WgtSWwg2rbAMaZbKysjeubEIJBqPmh4i568UTr0jgNOjR8J94tNWaAAbWIPcMw759Fz\/Y4kixXzxAeeWfeQq3Uvkzm3oH46strNF6cWwEOwBoCgif\/53SJdJTXGUqgxXPlznTh\/6Y6cSSTtncmAyLu+fIqrLaJSYP4mhmV\/3y+886zmiyAg2gQ7LLxlWwcrm11W6oxUlAOVL7OxfYuoRrUXDHpAR0BY\/JTruRBgz9QUcgQORtRuE1tSPTnKs3cuZ7dObyBPDKDde8f5LDNwAdYBwM6gqIlwxzgZ+KAhAG2LxzpD7ibffuJJolcDKzDtawL+9MJfUO9swLmJHs5XmSAUGM1UOpyIpB9d2esTkYCYaxuxllt\/K8GZjLsCWk24l5+hjbv4SDkbbwfSoK4ksx+9JL6cCiWvAn61HfxJiCVdBpoAWLDq8XQ4plaPBh4GG2PNu2AAAXZ\/F7LSY4qXBq3rPttSDaXEdKRcTFVY1W+CJKw9b\/h3rj+J6cR5Hh86I82pKREQ505tGD11C4o5O5aAt7CYkw\/jx78oUSYvI3j7XNNRuccFZlSZcO5EnzUXxp+sGGRLISd8am4Pj+YiqFFuEYDvYys8TxRxrIxb2FdFan\/+HIYHf4aiheyHjxXeODEXP+VljSmLCtZEvGasoKusmXKZsdIRA5RuAJSWc56Od7SM8vLMo+H3OqYcYtLtWk9DsIO+xVyMT08qVTs+mgfq4n8bOayccK1a8uui5V7qP+DzTE4DQX30lrM3F1pUsfEwoXFrOA9JqXyrlMlhj23iYpy1jerNPj9d64M2FEgL+SLUx2bW+QtV5c\/EO0VjShfYMNXPyKrOcEmJ2OFmsHDBiJT7XQ4fQIAR4iHyrCfbT7TKFAY6\/987pAfGOGz9XLygzeSdwI+Lx0Suzl2yDF36Nv3VjEF\/hFWIlc71YUTpWBVdYFlrBBEru5XX+l7VZA7x12AbD79tqyTbp+jQzuX7LgAp0uEBjcO\/6TYwYk5RE1AGvM1GBT171mAYW+ij6mEY1Dbi+9TdMCEIZhGLZkBefRaFAN0A0IOSIxrAsInUQED9wemPQ1KASW9nLJd933qLdLZNNf9XdYAAvklC5a0RZ9kSK+xWV2xga91z2ZwwTXi9R3JABWQQ7pbaYpmHXni3b4MaPK64Lui0bt1w+hTeOvzK\/wtl4Ppkld640kFRwVQrk+ekdNH70fp7K1jBOn\/PoGQNlcz3IhHt3PdW5t0VprYaS5fmUpRFGiwJejM+DXaaqPTJksAuWUKQEiZSnA38Kus0T2akeZHp7idem6OCICAcPce++fkzn9fWifm36tv41F4VsRB7QgvJ7aMO\/Xsw13Q9NlZe9RxqGbyPIuEVCpzaUGq6QIHDWx8LfqdbkKzPNY9rlpxW7zUdFHJmRPR5cxitDSodrNPdIfHI7xtJ2NUjeM4aAJXSt8QqiAwBpS5ybA5ejY+ZO8hLroV4cPmBOR1lYWBAYDnjNefQgjAPz2Z0hy\/ISMF6H23xECgNQsOW5JLVgmerydWqkiK7a4gI+yGOYVAPXDCzu5schT67a3uh7PG6Q4KnYFPZ6Gv98gTJaT+gbkVn9u29rZiS041JL24bRUaFSz7m43tgq+vsPe6bVULXc\/cXIqIACOthFK2BmCP\/BkLb5c5cvjzTD\/vuf7rYYUnU81rq0lf+T7Tn87fo13nDKGq1Mu\/PirYPegU1ZOgbAEjfQWQAgs5npJVSZxyuE4nnqN6S46vQHhcyikTaw+ldvZbe7Ja\/ubUGqW\/GcSPnK5KrtTRLVnfclOgZJvMpyTGUAnkw\/TAktrzpw+JzBbTZT4CbaIAO2B3DN6cv15FECj8AAIhHYkCABNxkXRjgAHh\/rbj15HGrLPkvrh1+lcdwehioNzfTOQtfhg7S\/uxrqhMNEApKuiuuH5uL5bIGpOKxKxv7C7XUKunMcwnZxYwBiCjYwMIQNiqyhb7AgEjIGcWTTwabNrdXuzDr4bke4QTNF5xjJmFSWy9x3L329jPoaYhtKIq8sc8v0wzkwzETCvHD00XrUiBgysf0bo9mZfLkROl7F4ohFGqR5+OwO7ZxtyS\/OvP\/SSm3cazLVeTHatAdWKzYIOMVSd6AV73UjpcSHSH29ABzYoz\/FbJyz34d4Caz6dhH1UOwdeTqnmOPP4jOoSkdeA9RB5Vrmh\/WurNqHcRZbzJH4VNcQFyqDaVvM0tG8SzwPoyZ8k5diwxvtFwYX9qN28yCeFNarP2WjR0XrguDKlqKUNWo9SfW0i1NK3IBYmbe9oKoqLhnmzdbq9\/3tgfsmVq0t+qKhRN5bBIZhqS4shEkjaRM\/DPWC5Wq\/UU3g5+3HZtOCOQ72LJCbtusTNwYADIUB9pWhzM\/N+M1unaFJ87Q+cSo88E5b97IraH7wNAft56oLCeC\/Mb8DWTwtlcvl4BNvT5eREZEWvAsMwPJ0xfhpsFrLPpD21nHMUbjd1R1WKHtMl35YREWZyPx9\/iiah1OkAoH1Fb3DOj+aGJyCsobZPawtDMYNVOh7bKdrW+Th4M+JHfNIqjWHlCitFALra48tvZQvtglK+OgV00kKJLRf5ihshqw1JWzK3PhDXDNCBHCdeLjEfDTSEUyKnS\/vgruyJkbXrlzu2nDIEGQz1FF007OkAbTbQWKxEB5\/w0aYiqhwt8kiVxip\/LffQmRaAicuw5oVJksuGjwcwbg92IXID6QQIzgq5eucKcIQATD1Rk8SwZbOzpcGN7lX4YAAM1lHTtNrmyNPdgbw\/oUzZsanUAtDqm99FhUYTq8OpwGrQ10o0WTennAcQfaUOErFU++i0C1DrY78UlGtSHw4vNwOHFnth\/Hjx3p+V7v0+MK1EHGhCsDSensqQWQqc8Z74yvlLOKH1d\/xYN\/SAfsJZ9tptcFiBu5mLESkbtG8TVIMqqH9h4gQb1ynnZ1rnDexROWyNpYM6U8ROSlI2PjG+7jae4YCG2afDqLnss2I2wC40wEnr4iE4X7zAj0I7Sqll4Z38Bza2qDSrnDUL6oAfBv96Ah2h6G2kA+6pte2HT8uiScq3zyUXf3SI3lDvDPpHECOzlFF1DHFjJBWYv63kty4k7rY8U2VDb1JRVJs\/TI757keCr8QRDZHNrPIYU7qShXas1fm4ZqH9bOR\/\/CfwPbnt6GfWDNLa\/Brwm2xFOCd1hryoT6DE3kWuR9vuijkTKvfnc\/i21DmDyWTQY2pQ9Fas0aKOTPPD+4iw5Ukt0zetzyS3G0+Y0iNN4W0N02uPa83ASgSXFoul2BCjTtcEiOL0+YeaEHNVdFARYUcJrerxv2d78S\/DJ8g+zeUxNjQ6+MIXqloq6TDcPGs+XQMMYB+hzpMbCwAFKwLh\/HVdJX1jcNLBx23NNvPGnGNtGY5g8lj82SApBOxB52Z6vOusS+Xuacli5Q5Xrsbbxy6NSt28mmkr4WykRJc\/B1x6EcKXyx\/DruIU02aEwjsxTmEF7o9Vtn904dWsUCAF+XZ\/TYySVY+IgODA0NlEjPEUrHxJ1CMGKap3KmwmACcvlnGOlopQ1gNLQ25MXfProsoABuMN75Kf7Y3NvfZerKUeo6AZzpr0wh1kp+2pb\/gG4P7xpluYAzgkKj69W3xGjJioGHza\/LU\/43hrRGOz8jFGGPdbnyhL7aFIAFz2RHx3Px3bFIcaZnyeMit29DYkNxCFPAfoXdr8gZtq6WIJWIWvpscnxQNDvuFHY0gPHeXrSFfB5l+H1bi8pcfsKMNnHP8viFyW1cJ4d+l+fcAkEecw5pEIbBua\/QZOIhvlj2KbzFhkBcZwCw2loUKIJqIDyuhGSJEfOdoY+\/8m0JK+IccdfpWopjNxG+oHXcnobGzW+ix0fUYMHOd7xUSUvjXo69Lgs\/dwYcVRHVtIluunkRN2kemjbIh7rrrbydrE0+v4MquzbirWapPUuql\/K6\/oWwkVYYO+ozb2300WG+XeMLh5NNlfxMA81Z2TfNmIoKkBCQ37yCqoz\/EG2ZaVSOSoPVUU+FKRBIQR2+TKjPcv+p+29poO\/MgpKvB5owVJAEVdas8udjy9xLGSektZl6AKGp+p55ZMWY+TYfYjP0PmR5CqvUbhwVot\/XYZ3F4eSA4AXqL3vb4dWGZoDDDGdxwbKdik1LKtdLxFxZzPSblsrG1mz+L0k2HlWGzO3eRk1qKDpQTvTAmzt8nZCcL1MEVGobq+wWsFrJpadPKAvuNFONEnMxUU3sG49l5+vMXQrTgOwPiWiH5i2KAEc9MxOfPaaY\/S3+nnaKd6Vbd3f+xbXkRYg938d0e2fQELgkDW1+k28hdFcNqSp3gWa7HkBCUyidrPaVULYYD6ud795eAcIABDoBBcngMJopi3JDyWcTMB3ujy6RgqWvcyf4bbxM9Mkr3y7+ZxHLVeCh2u0p0VrTUcUL8bvpDXaVLcCH3wTQ4ocwXttcNL7\/\/U7xS1PMUAcoSXkAAAAAAAA=\" alt=\"The first page of the referral form: Your Details.\"><\/div><figcaption><span class=\"shot-tag\">Halaxy screenshot<\/span> The first page of the referral form: Your Details.<\/figcaption><\/figure>\n<\/section>\n<section id=\"docs\">\n<h2>What to send<\/h2>\n<pee class=\"prose\">Send only documents that relate to the referral question. A short, relevant set of documents is more useful to the clinician than a large set.<\/pee>\n<div class=\"cards\">\n<div class=\"card\">\n<h3>GP or medical specialist<\/h3>\n<ul style=\"margin:0;padding-left:1.15em\">\n<li>Referral letter with the reason for referral<\/li>\n<li>Relevant medical history and current medicines<\/li>\n<li>Recent specialist letters, scans or hospital discharge summaries<\/li>\n<li>Any previous psychological or cognitive assessments<\/li>\n<\/ul>\n<\/div>\n<div class=\"card\">\n<h3>Solicitor or insurer<\/h3>\n<ul style=\"margin:0;padding-left:1.15em\">\n<li>Letter of instruction, including the questions to be answered<\/li>\n<li>Any due date for the report<\/li>\n<li>Relevant medical records and previous reports<\/li>\n<li>Claim number, purchase order or billing details<\/li>\n<\/ul>\n<\/div>\n<div class=\"card\">\n<h3>NDIS support coordinator or plan manager<\/h3>\n<ul style=\"margin:0;padding-left:1.15em\">\n<li>The reason for referral and the goals it relates to<\/li>\n<li>NDIS plan details relevant to the request<\/li>\n<li>Plan manager name and email for invoices<\/li>\n<li>Previous functional or cognitive assessments<\/li>\n<\/ul>\n<\/div>\n<div class=\"card\">\n<h3>School or education service<\/h3>\n<ul style=\"margin:0;padding-left:1.15em\">\n<li>The reason for referral and what you have noticed<\/li>\n<li>School reports and learning support plans<\/li>\n<li>Previous assessments (for example speech, OT, psychology)<\/li>\n<li>Parent or guardian contact details<\/li>\n<\/ul>\n<\/div>\n<div class=\"card\">\n<h3>Agency or community service<\/h3>\n<ul style=\"margin:0;padding-left:1.15em\">\n<li>Referral letter and reason for referral<\/li>\n<li>Consent from the client (or guardian) to share information<\/li>\n<li>Any relevant case notes or previous reports<\/li>\n<li>Who will pay, and any billing details<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/section>\n<section id=\"later\">\n<h2>Sending documents by email<\/h2>\n<div class=\"two\">\n<ol class=\"steps\">\n<li>\n<h4>Email us<\/h4>\n<pee>Send to <b>info@invictushealth.com.au<\/b>.<\/pee><\/li>\n<li>\n<h4>Write the subject line<\/h4>\n<pee>Enter the client&#8217;s initials and date of birth, for example <i>Records for J.S., DOB 01\/02\/1980<\/i>. Put the client&#8217;s full name in the email body.<\/pee><\/li>\n<li>\n<h4>Attach the files<\/h4>\n<pee>Use PDF where possible. If your organisation has secure or encrypted email, use it.<\/pee><\/li>\n<li>\n<h4>We save the files<\/h4>\n<pee>Our team saves the files to the client&#8217;s record in Halaxy and tells the clinician.<\/pee><\/li>\n<\/ol>\n<div class=\"callout tip\">\n<h4>Large files or highly sensitive records<\/h4>\n<pee>Call us on 03 9478 1810. We will arrange a secure way to send them.<\/pee><\/div>\n<\/div>\n<\/section>\n<section id=\"report\">\n<h2>Getting the report<\/h2>\n<pee class=\"prose\">We send the report to the referrer named on the referral. Another person or organisation, such as a school, receives a copy only with the client&#8217;s written consent (or a parent or guardian&#8217;s consent for a child).<\/pee>\n<div class=\"cards\">\n<div class=\"card\"><span class=\"num\">1<\/span><\/p>\n<h3>You receive an email<\/h3>\n<pee>From Invictus Health, with a cover letter and a secure link.<\/pee><\/div>\n<div class=\"card\"><span class=\"num\">2<\/span><\/p>\n<h3>You receive a code<\/h3>\n<pee>When you click the link, Halaxy emails you a verification code.<\/pee><\/div>\n<div class=\"card\"><span class=\"num\">3<\/span><\/p>\n<h3>You download the report<\/h3>\n<pee>Enter the code. Download the report as a PDF.<\/pee><\/div>\n<\/div>\n<div class=\"callout tip\">\n<h4>Medico-legal reports<\/h4>\n<pee>We send medico-legal reports only to the solicitor, insurer or agency that instructed us.<\/pee><\/div>\n<\/section>\n<section id=\"faq\">\n<h2>Questions<\/h2>\n<div class=\"flash\">\n<details>\n<summary><span>How do I know you received my referral?<\/span><\/summary>\n<div><pee>The form shows Form submitted when it is sent. Our admin team will be in touch within 2 business days to thank you and talk through the next steps. If you have not heard from us by then, please call 03 9478 1810 and we&#8217;ll follow it up straight away.<\/pee><\/div>\n<\/details>\n<details>\n<summary><span>Can the client refer themselves?<\/span><\/summary>\n<div><pee>Yes. The client is welcome to call us on 03 9478 1810. Some funders need a referral from a professional. If so, we&#8217;ll explain this to the client and help them work out the next step.<\/pee><\/div>\n<\/details>\n<details>\n<summary><span>Is there a file size limit?<\/span><\/summary>\n<div><pee>Your email system sets the limit. If an email with attachments fails, send the files in several emails, or call us on 03 9478 1810.<\/pee><\/div>\n<\/details>\n<details>\n<summary><span>What if my client needs an interpreter?<\/span><\/summary>\n<div><pee>Answer the interpreter question in the About the client section of the form, including the language. We book a professional interpreter for appointments.<\/pee><\/div>\n<\/details>\n<details>\n<summary><span>Who do I call to talk about a report?<\/span><\/summary>\n<div><pee>Please call us on 03 9478 1810. We&#8217;ll pass your message to the clinician and arrange a time to talk it through with you.<\/pee><\/div>\n<\/details>\n<\/div>\n<\/section>\n<p><\/main><\/p>\n<div class=\"wrap\"><pee class=\"ihr-thanks\" style=\"margin:32px 0 8px;font-weight:600\">Thank you for trusting us with your clients. We look forward to working with you.<\/pee><pee class=\"small\" style=\"margin:0 0 8px\">Fees are on our <a href=\"\/fees-and-rebates\/\">fees and rebates<\/a> page. For step-by-step guides to common referral questions, see our <a href=\"\/resources\/assessment-pathways\/\">assessment pathways<\/a>.<\/pee><\/div>\n<\/div>\n<p> <script> (function(){ document.querySelectorAll('.copybtn').forEach(function(b){ b.addEventListener('click', function(){ var el = document.getElementById(b.getAttribute('data-copy')); var t = el ? el.innerText : ''; function done(){ var o=b.textContent; b.textContent='Copied'; setTimeout(function(){b.textContent=o;},1600); } function fallback(){ try{ var r=document.createRange(); r.selectNodeContents(el); var s=window.getSelection(); s.removeAllRanges(); s.addRange(r); b.textContent='Selected: press Ctrl+C'; setTimeout(function(){b.textContent='Copy text';},2500);}catch(e){} } try{ navigator.clipboard.writeText(t).then(done, fallback); }catch(e){ fallback(); } }); }); var page = location.pathname.split('\/').pop() || 'page'; document.querySelectorAll('.check input[data-key]').forEach(function(c){ var k = 'ihx:' + page + ':' + c.getAttribute('data-key'); try{ if(localStorage.getItem(k)==='1') c.checked = true; }catch(e){} c.addEventListener('change', function(){ try{ localStorage.setItem(k, c.checked?'1':'0'); }catch(e){} }); }); })(); <\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How GPs, lawyers, support coordinators, schools and agencies can refer a client to Invictus Health, send documents securely and receive the report.<\/p>","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"divi-global-page-layout":[],"class_list":["post-4474","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.7 (Yoast SEO v28.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Refer a client | Invictus Health<\/title>\n<meta name=\"description\" content=\"How to refer a client to Invictus Health, send documents securely and receive the report. 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